HVAC Repair in Burlington County, NJ

What does HVAC repair from Gibson Home Services include?

An HVAC repair visit starts with a diagnosis of your heating or cooling system, followed by a clear explanation and a flat-rate price before any repair work is authorized. You decide whether to go ahead.

This page is for homeowners who know something is wrong but are not sure whether it is a heating problem, a cooling problem or something in between. That is common. Many symptoms, such as uneven temperatures or rising energy bills, can come from the air conditioner, the furnace or heat pump, the blower, the thermostat or the ductwork. Our job is to find the actual cause.

Gibson Home Services is a locally owned residential HVAC company serving Burlington County since 2009. Owner Ken Gibson is an NJ Master HVACR contractor (License No. 19HC00370300), and we are EPA certified, bonded and insured. We repair all major brands of central air conditioners, gas furnaces, heat pumps, boilers and ductless mini-splits.

Why is my AC running but not cooling?

An air conditioner that runs without cooling usually has an airflow, refrigerant, electrical or outdoor-unit problem. A technician needs to test the system to know which one, because the symptoms look alike from inside the house.

Common causes include a clogged air filter, a dirty outdoor coil, a failed capacitor or contactor, a fan motor that has stopped, a thermostat setting or wiring issue, or a refrigerant leak. Some of these are simple fixes; others take more work. Before you call, it is worth checking that the thermostat is set to cool and that the filter is not visibly clogged. If the problem continues, our AC repair page covers cooling issues in more detail.

Why is there ice on my air conditioner?

A frozen coil usually means the indoor coil is too cold, most often from restricted airflow or low refrigerant. Turn the cooling off and let the ice melt, and running the fan alone can speed that up.

Running an iced system can put strain on the compressor, and melting ice can overflow the drain pan. Once the ice is gone, a technician can check the filter, blower and coil for airflow restrictions and test refrigerant pressures. If refrigerant is low, there is a leak somewhere, and finding it matters.

What should I check when there is no heat?

Start with the basics: confirm the thermostat is set to heat and has power, the furnace switch is on, and the filter is clean. If those are fine and the heat is still off, call for a diagnosis.

No-heat calls on gas furnaces often trace back to an ignition or flame-sensing problem, a safety switch, a blower motor or a control board. On heat pumps, the cause may be a defrost issue, a reversing valve, low refrigerant or auxiliary heat that is not engaging. Boilers have their own set of controls and circulation components. If you smell gas, leave the house and call your gas utility first. See heating repair for more on heating systems.

Why are some rooms hotter or colder than others?

Uneven temperatures usually come from airflow: ductwork that does not deliver enough air to certain rooms, closed or blocked vents, a weak blower, or equipment that is the wrong size for the home.

Home construction matters too. A finished attic, a room over a garage or a bi-level layout can be harder to condition evenly. We look at the equipment, the ductwork and how the house is used before suggesting anything. Sometimes the answer is an airflow or duct correction; sometimes a thermostat or control change; sometimes a ductless mini-split for a room the main system does not reach well. We will explain the tradeoffs rather than lead with a product.

Why are my heating and cooling bills higher than usual?

A sudden rise in energy bills with no change in how you use the house often means the system is working harder than it should, from a dirty filter or coil, a failing part, a refrigerant problem or duct leakage.

Short cycling, where the system turns on and off frequently, is another common cause and can point to an oversized unit, a thermostat problem or an airflow restriction. A diagnostic visit can show where the energy is going. Regular HVAC maintenance also helps keep efficiency where it should be.

How does Gibson price HVAC repairs?

We use flat-rate pricing. The standard non-member service fee is $125, and after the diagnosis we give you the price of the repair before any work is authorized.

Here is how a visit works:

• Diagnose first. The technician tests the system and finds the cause.
• Explain what we found. You hear what is wrong, in plain English, and what your options are.
• Give you the price. You receive a flat-rate price for the repair before work begins.
• You decide. There is no pressure to approve anything on the spot.

The cost depends on what the diagnosis finds. A capacitor and a compressor are very different repairs, so we give you an accurate flat-rate price for your system before any work starts.

What warranty comes with an HVAC repair?

Gibson repairs carry a 90-day labor warranty, and replacement parts carry the manufacturer's parts warranty.

If something related to our work is not right, call us and we will make it a priority to come back and take care of it.

Can Comfort Club membership lower repair costs?

Yes. Comfort Club members pay a lower service fee and receive a percentage off repairs. Bronze is free to join, so even a one-time repair customer can save by enrolling.

• Bronze (free): $79 service fee and 10% off repairs.
• Silver ($19/month): $59 service fee, 15% off repairs and 2 maintenance visits a year.
• Gold ($25/month): $0 service fee, 20% off repairs and 2 maintenance visits a year.

Each plan also includes an installation credit toward future equipment. See the full comparison on our Comfort Club page.

Should I repair my system or replace it?

Often, a repair is the right call. We recommend replacement only when the diagnosis supports it, and we are comfortable telling you when you do not need a new system.

Age, the repair needed, how often the system has failed, and how comfortable the home has been all factor in. If replacement makes sense, Ken provides a free estimate for new or replacement equipment with good, better and best options. See AC replacement, furnace replacement or heat pump installation, and financing for payment options through Synchrony.

Where does Gibson provide HVAC repair?

We provide residential HVAC repair throughout Burlington County, including Moorestown, Delran, Mount Laurel, Marlton/Evesham and Medford.

We also serve Palmyra, Florence, Riverside, Cherry Hill, Riverton and Voorhees. See our service areas for the full list.

How do I schedule an HVAC repair?

Call (856) 220-4158 or request service online. We schedule repair visits Monday through Friday, 8 AM to 5 PM, and Saturday 8 AM to 12 PM by appointment.

Outside business hours, phone and booking coverage may be available through our answering service; service visits are scheduled during business hours. Tell us what the system is doing, and we will take it from there.