Straight answers
Questions, answered plainly.
If yours isn't here, call and ask. No sales pitch attached.
Service & scheduling
What areas do you serve?
We are based in Delran and serve Moorestown, Delran, Mount Laurel, Marlton/Evesham and Medford, plus Palmyra, Florence, Riverside, Cherry Hill, Riverton and Voorhees. See service areas.
What are your hours?
Monday to Friday 8:00 AM to 5:00 PM, and Saturday 8:00 AM to 12:00 PM by appointment. Closed Sunday. Call (856) 220-4158.
Can I reach you after hours or on a weekend?
Saturday appointments run 8:00 AM to 12:00 PM. Outside business hours, phone and booking coverage may be available through our answering service, and we schedule your visit for the next available opening. Call (856) 220-4158.
What kinds of systems do you work on?
Home heating and cooling: central air conditioners, gas furnaces, heat pumps, boilers, ductless mini-splits, indoor air quality equipment, ductwork and thermostats. We repair all major brands and install Amana equipment. See all services.
Pricing, plans & financing
What does a service call cost?
The standard non-member service fee is $125, and repairs are flat-rate priced so you know the cost before work starts. Comfort Club members pay less: $79 on Bronze, $59 on Silver and $0 on Gold.
What is the Comfort Club?
Our membership. Bronze is free (10% off repairs, $500 install credit). Silver is $19/month and Gold is $25/month (plus $10 or $15 a month for each additional system, and annual prepayment is available); both include two maintenance visits a year and a $750 install credit, with 15% and 20% off repairs. Compare plans.
Do you offer financing?
Yes, through Synchrony Financial, with multiple financing options. Learn more.
What warranties do you provide?
Repairs carry a 90-day labor warranty plus the manufacturer's parts warranty. Installations carry a 1-year Gibson labor warranty plus the manufacturer's parts warranty, and an extended labor warranty of up to 10 years is available.
Equipment & sizing
Which brands do you install and repair?
We install Amana equipment and use Daikin and Fujitsu for ductless mini-splits. We repair all major brands.
Is a bigger air conditioner better?
No. An oversized system short-cycles, which leaves humidity behind, reduces comfort and adds wear. The right size comes from a load calculation, not from the size of the old unit.
Should I repair or replace my system?
It depends on the system's age, the repair cost and how well it keeps you comfortable. We diagnose first, then give you honest good, better and best options if replacement makes sense.
Do I need a permit for a new system?
Yes. Permits for equipment replacement are required, and skipping them is not an option. Gibson pulls the required installation permits for the systems we install; the homeowner handles the municipal inspection.
About Gibson
Are you licensed?
Yes. Owner Ken Gibson holds New Jersey Master HVACR License 19HC00370300. We are EPA certified, bonded and insured.
How long have you been in business?
Since 2009. Gibson Home Services LLC was formerly known as Gibson Heating & Cooling.
Ready when you are
Need expert heating and cooling services?
Mon–Fri: 8:00 AM – 5:00 PM · Sat: 8:00 AM – 12:00 PM (by appointment)