AC Service in Burlington County, NJ

What is an AC service call?

An AC service call is a visit to find out why your air conditioner is not working the way it should. We diagnose the problem, explain what we found and give you a price before any repair work starts.

This page is about problem visits. If your system is working and you want it looked after before the cooling season, that is a different visit, covered on our AC maintenance page. Both are part of our air conditioning services. A service call starts with a symptom: the house is warm, the system will not turn on, there is water where there should not be, or the unit is making a sound it did not make last week.

Gibson Home Services is a locally owned residential HVAC company based in Delran and serving Burlington County since 2009. Owner Ken Gibson is an NJ Master HVACR contractor, License 19HC00370300, and the company is EPA certified, bonded and insured.

When should I book an AC service call?

Book a service call when your air conditioner shows a change you cannot explain, such as weak cooling, warm air, short cycling, water leaks, ice, new noises or a system that will not start.

Common reasons homeowners call us include:

• Running but not cooling. The system is on, but the air from the vents is warm or barely cool.
• Not turning on. The thermostat calls for cooling and nothing happens indoors or outdoors.
• Short cycling. The system turns on and off frequently without finishing a normal cycle.
• Water or ice. Water around the indoor unit, or ice on the refrigerant lines or coil.
• New sounds or smells. Buzzing, grinding, rattling or a burning smell.
• Uneven comfort. Some rooms stay warm while others feel fine.

If you notice a burning smell, turn the system off at the thermostat before you call. Before you call, it is also reasonable to confirm the thermostat is set to cool and the setpoint is below the room temperature, and to look at the air filter. Please do not open the outdoor unit, touch wiring or try to handle refrigerant. Those steps belong to a licensed technician.

What happens during the visit?

We start by listening to what you have noticed, then test the system to find the actual cause. You get a plain explanation of what we found and your options before anything is repaired.

A typical service call follows a simple order:

• Your description. When the problem started, what it sounds or feels like, and anything that changed recently.
• Diagnosis. We check the system to find what is causing the symptom rather than guessing from the symptom alone.
• Explanation. We tell you what we found, in plain language, and what we would recommend and why.
• Options and price. If a repair is needed, you get a flat-rate price before any repair work is authorized.
• Your decision. You decide whether to go ahead. There is no pressure to approve anything on the spot.

Sometimes the answer is small, and we will say so. Sometimes the cause points to a bigger question about the age or condition of the system. Either way, you hear it straight.

How much does an AC service call cost?

The standard non-member service fee is $125. Comfort Club members pay a lower service fee: $79 for Bronze, $59 for Silver and $0 for Gold. Any repair is priced separately, before work begins.

The service fee applies to the visit. If the visit turns into a repair, the repair has its own flat-rate price, which we give you up front. Because the right price depends on what is actually wrong with your system, we price the repair after the diagnosis.

Here is how the Comfort Club tiers change the service fee and repair pricing:

• Non-member: $125 service fee.
• Bronze (free): $79 service fee and 10% off repairs.
• Silver ($19 per month): $59 service fee, 15% off repairs, priority and two maintenance visits a year.
• Gold ($25 per month): $0 service fee, 20% off repairs, priority and two maintenance visits a year.

Bronze costs nothing to join, so if you are booking a service call anyway, it is worth asking about before the visit.

When does a service call become a repair?

A service call becomes a repair when the diagnosis finds a part or problem that needs fixing and you approve the flat-rate price. Nothing is repaired without your go-ahead.

Once you approve, the work is an AC repair. Repairs carry a 90-day labor warranty from Gibson, and replacement parts carry the manufacturer part warranty as provided by the manufacturer. We repair all major brands of central air conditioners, subject to normal parts availability and serviceability.

Some visits end without a repair at all. A thermostat setting or a clogged filter may be the whole story. When that is the case, we will tell you that you do not need to buy anything.

What if the repair does not make sense?

If the system is older, has needed repeated repairs or the repair cost is high, we will talk through repair versus replacement honestly. There is no single formula; it depends on your system and your plans.

Factors we look at include the equipment's age and repair history, the current repair cost, how well the system has been keeping the house comfortable, whether it was sized correctly for the home, and how long you plan to stay. If replacing makes more sense, the estimate for a new system is free, and you can read more on our AC replacement page. If repairing is the reasonable choice, that is what we will recommend.

When can Gibson come out?

Service hours are Monday through Friday, 8:00 AM to 5:00 PM, and Saturday 8:00 AM to 12:00 PM by appointment. We are closed Sunday. Holiday availability varies, so please call.

We schedule visits in Delran, Moorestown, Mount Laurel, Marlton/Evesham, Medford, Palmyra, Florence, Riverside, Cherry Hill, Riverton and Voorhees. Silver and Gold Comfort Club memberships include priority. The easiest way to book is to call (856) 220-4158 or to request service online through our contact page.

AC service FAQs

Is an AC service call the same as a tune-up?

No. A service call is for a problem you have noticed. A tune-up is preventive maintenance on a system that is working. If you are not sure which you need, call and describe what is happening.

Will I know the repair price before work starts?

Yes. Repairs use flat-rate pricing, and you get the price before any repair work is authorized. You decide whether to go ahead.

Do Comfort Club members pay less for a service call?

Yes. The service fee is $79 for Bronze, $59 for Silver and $0 for Gold, compared with $125 for non-members. Members also receive 10%, 15% or 20% off repairs depending on tier.

Do you service air conditioners you did not install?

Yes. We repair all major HVAC brands, subject to normal parts availability and serviceability.

Book an AC service call

If your air conditioner is not acting right, call Gibson Home Services at (856) 220-4158 or request service online. We will find the cause, explain it plainly and give you a price before any repair begins.